The ability to provide an early delivery date is one of the biggest
factors in providing customer satisfaction. In the most recent UPS Pulse
of the Online Shopper survey, fully half of online consumers have
cancelled an order at the ‘shopping cart’ stage if there were no timely
delivery options available or if no solid delivery date was available on
the website. Delivery time is central a factor of customer
satisfaction, and had become the most important ‘deal breaker’ for
online sales. Worse still, 27% of those polled said that a late delivery
was likely to stop them from using that retailer again.
Your London order fulfilment partner’s role in achieving timely delivery
Many retailers’ first instinct is to look to their carrier to ensure
fast and reliable shipping. While it is true you need a good carrier,
finding a better order fulfilment partner in London may do you a lot
more good. A desirable order fulfilment partner will become invested in
your businesses’ success and vision. Furthermore, their specialisation
should give you the fast and reliable delivery options you need. As your
company grows, your third party logistics provider should be able to
scale up as well. Just keep in mind that not all London order fulfilment providers are created equal.
Capabilities to look for in an order fulfilment provider in London
Flexibile Processes
Even with a location in London, order fulfilment can be a messy
business. Whenever timely delivery is vital, flexibility is the way
forward. A facility with flexibility can make adapt to emergencies and
changing circumstances without losing you those hard-won customers.
Familiarity With Your Needs
If your fulfilment provider understands your business deeply, they know
not to compromise on anything you’ve based your branding and reputation
on.
Location
Obviously, a London-based order fulfilment company is ideal to serve
the largest population centre in the UK, but where in London? A
well-located warehousing facility can receive shipments easily and get
them to your customers rapidly.
